FAQ - Frequently asked questions

Getting Started

How do I get started?

Fill out our website Registration Form, then Download our App (Platinum Studio Pilates or Mindbody App) and create an account. You can then select a pack of your choice (Introductory Pack for all new clients is a great way to start), make your payment and begin booking in your classes.

What do I do after completing my Registration Form?

Make sure you complete this properly and provide us with all necessary information about your past physical and medical ailments. Our Instructors will note these issues and assist you in your exercises. After completing your registration, you will need to download the Platinum Studio Pilates App or Mindbody app and input your details to create an account. Once completed, select a pack or membership of your choice and make payment. You will then be able to schedule your classes through the app or website.

What classes are on offer?

We have an extensive range of different classes on offer to compliment your own unique fitness journey. These include but aren’t limited to:

• Reformer Pilates

• Mat Pilates

• Barre

• Yoga

You can book into any class on our schedule once you have your intro offer, class packs or membership.

New to Reformer Pilates - What do you do?

A Private Class will be your best introduction to Reformer Pilates. It will provide necessary orientation to the Reformer machine and proper techniques for core engagement. If this is not possible, upon your first visit to our Studio, make sure you book in for Beginner Classes only.

How should I prepare for my first class?

You should arrive at least 10 minutes before your scheduled class. You will be given an orientation about the equipment used, as well as addressing any physical or medical issues that you may have. All classes are undertaken with Grip Socks, which are available to purchase at our Studio. No shoes, bare feet or plain socks are permitted. Bring a water bottle as well and get ready to exercise!

General

Can I just turn up to join, book a class, etc..?

All our bookings and payments are done through our website or App. If you have not paid and/or scheduled a class, you will not be permitted to attend any class. All payments and bookings must be made before you attend a class.

How many Reformers in a class?

We conduct classes of a maximum of 12 people.

Are our Instructors qualified?

Our Instructors all possess the necessary qualifications for all classes they teach.

Is Reformer Pilates suitable for men?

Yes it is. We have many men who attend. Chuck Norris promotes and uses the “Total Gym” which is a Reformer Pilates machine. Men are surprised with the all over workout that Reformer provides. Many NRL players are regular Reformer Pilates trainers.

How many classes should I do per week?

Like any exercise regime if you want to see results, we recommend you attend at least 3-4 classes per week, although we know life can be busy. We are sure you will feel great after every class you attend!

What is your Cancellation Policy?

We have a 12 hour cancellation policy. Any short notice cancellations will be charged for the class.

I am pregnant, should I do Reformer Pilates?

As soon as you find out that you are pregnant, you will need to obtain a clearance certificate from your doctor to attend our classes up until 12 weeks. After your first trimester, our classes will not be suitable for you.

What facilities do you have?

We have bathroom and shower facilities, and cold filtered water available.

Can I transfer or share my class packs and/or Membership?

The quick answer is No. Each client must have their own registration and account. This is also very important so that we have a record our clients as well as their registration which is acknowledged and submitted by you which notifies us and provides a background of any physical or medical issues that we may need to know of.

No one can attend in your place using your name to book or attend classes. We reserve the right to refuse someone from attending a class if they cannot prove that they are the person who is registered. We also reserve the right to terminate the remaining classes and/or credit attributed to a registrant if we believe that they are contravening these. No payment will be made back to the registrant as a result of this breach.

Classes

Do you have Private Classes?

Yes we do. These classes are perfect for those not ready to enter a group class environment or have injuries and would like individual attention or a class specific to their condition. Please email admin@platinumstudiopilates.com.au to enquire.

Can I do a Moderate Class?

If you are completing Beginner Classes comfortably and want an extra challenge, our Moderate classes offer a step up in intensity.

What are Essentials Plus and Circuit Classes?

These are our High Intensity Pilates classes. When you want something that is really going to push you and work up a sweat, join one of these Classes. They are not for everyone. These classes should be avoided if you have ailments and injuries as they will push you.

Membership

What are your Platinum Studio Pilates Unlimited Memberships?

Memberships are the most cost effective way to reach your fitness goals. We have three Membership Tiers offering you unlimited classes per week! Our Gold Membership is a Membership for a total of 12 months for the cost of $50 per week, Silver Membership is $55 per week for a minimum of 6 months and our Bronze Membership offers a shorter term of just 3 months for $60 per week. Memberships, like all of our packs, are Not Transferable, and can only be used by the Registered Member. Please refer to the membership T’s&C’s for full details.

What if I go on holidays or want a break during my Membership?

We can suspend your Membership for a maximum of 4 weeks during the Gold Membership and 2 weeks during the Silver Membership, and in intervals of 7 days.

What if I want to cancel my Membership?

Our Terms and Conditions of Membership provide that your Membership is for a period of 3, 6 or 12 months depending on which Membership you have signed up for. Memberships cannot be terminated before the expiration of the 3, 6 or 12 month period without paying the balance of the amount outstanding for that 3, 6 or 12 month period.

If we have not answered your question above, please do not hesitate to send us an email and will respond to your query as soon as possible - admin@platinumstudiopilates.com.au